Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎09-05-2008

Search for show not working

(6,962 Views)

Just spent an hour and a half with a CSR trying to find out why my "search for show" option isn't working. She finally said that she got a message that there is a "group outage". I am not sure I trust the CSR when she says there is a "group outage". Anyone else having trouble with the "search for show"?

 

Here is what happens

 

I click the DVr button on the remote

Select Create Recording --> Search for show

I get the "Seach: By Keyword" screen

I select my letter and click the ok button and the letter never shows up on the search box.

 

We (the CSR and I) have tried every reset possible including resetting the the router and the search still does not work.

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