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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎04-01-2009

Channel Guide is Simply AWFUL


Letter I sent...

(And if you moderators want to delete "duplicate" posts, please delete the previous one I used as a reply!!!)


Dear President Dennis Bone:

I have been a FIOS customer for almost two years now and a Verizon customer (and all the iterations before it became Verizon) for over 3 decades, but not for much longer.

I simply cannot stand the new Channel Guide (guide). I can't read the new guide. It's awful. No contrast and I've got tons of black horizontal lines across the entire screen if any text lives there, even outside the guide. Inside the guide, I'm either reading blurry white on gray or light black on light gray! All that gray and light bluish gray...did someone just get hired away from Microsoft (er...MS from the 90s)?

Descriptions, aka the smaller type, are very blurry. Even my TV picture has been affected!!!!!!!!!!!!! I'm sure it's due to even more changes made in order to accommodate 3D.


I've tried a bunch of settings to get my sharper picture back but since I have another TV that I can use, annnnd since I may just cancel the TV service if something isn't done, well, I figure I can address that later, if at all.

The guide is also stupid now. It used to be smart. Why when I use the BACK to PREVIOUS channel, I have to suffer with the guide coming up telling me what's there? I know what's there...that's why I'm returning to that channel. ##@!$##@  And in SD, that description not only takes up half the screen, but it sits there for way too long, especially since I ALREADY KNOW WHAT'S THERE.

Why did you change how reminders are set? If I find a program in the FUTURE and click on it, I move to that channel. Why? If I clicked on the current program, that would make sense. NOT A FUTURE PROGRAM. I'm not stupid...I would not click on a program in the future to watch it now. Clearly I'm clicking on it to set as a reminder or to get info. Long story short, I can't simply set a REMINDER like before. You've added clicks to the process of setting reminders (which used to be flawless and fast).

Oh, and the reminder indicators....Hmmmm, could you make them blend into the program name any more? Let's see, maybe make them even grayer?!!

Also, what happened to the program-in-session indicator? Now it appears that EVERY PROGRAM is beginning anew. Before this ridiculous revision, if a program had begun in a previous timeframe, the title would reflect that.

And why do I need to see the description of shows that I don't care about while viewing the full screen guide? That's a terrible waste of real estate. Browsing the guide now takes TWICE the TIME as I wade through each of the descriptions (partial descriptions, no less, which are useless). Give me SINGLE lines in the Guide...if I'm interested I'll open for more info.


Speaking of info, where are all the actor names under Full Info? Now I just see a few of them and then I see dots indicating there are more. I know you are provided this information. WHY DON'T YOU GIVE IT TO YOUR VIEWERS?!???!!!

The logos also waste space. Almost 25% of the horizontal space is used for the channel logo column. That's just silly and unnecessary.

Lastly, what is the Classic View? It's just more salt in the wound, yes? It's a tease, isn't it? Why can't the Classic View be used to return me to the previous, nothing-is-wrong-with-it-or-at-least-nothing-warranting-these-huge-stupid-changes version of the guide. Please let us go back to the previous version...You can monitor everything we do in FiOS, so just let customers return to the old guide and you'll see how many folks decide to stay there.

Worst of all...Where was the warning?
You have that capability as well! Stop sending me messages about your overpriced movies. Instead, solicit my feedback about stupid changes that someone who apparently doesn't use the guide has decided to make. That way I might have an opportunity to provide feedback...or at least time to find a new provider.

I guess you ignored the sage advice...If it ain't broke, don't fix it.

Bottom line, if you don't let me return to a better or the previous Channel Guide, which I rely on heavily, then I'm going to return to cable TV or maybe even try Dish Network. I hear they offer customers the option to customize their channel guide skins or at least the color schemes. And that makes sense since (A) there are vision-impaired, color-blind, elderly, and other diverse customer sets in your community and (B) it is the TWENTY-FIRST CENTURY!!!!!!

If this action is any reflection as to how you view your customers, especially considering all that is going on with the US economy, then Verizon's disregard for its customers appears epic.

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