Hi syfert4! Lets get it to work. Try this:
Settings>Applications>Manage Applications>All>Backup Assistant>Clear Data>Force Stop.
If this does not help with the error I would next advise a master reset on the phone. You can take these steps to do that: From the main screen>touch menu tab>Touch Settings>Touch Privacy>Touch>Factory Data reset>Touch Reset Phone>Touch Erase Everything."
Please make sure that the device is backed up to a PC before the Master Reset, to make sure that no important information is deleted.
You can then re-download Backup Assistant and view the contacts at http://www.vzw.com/backupassistant
Please post back and let us know how these steps work for you.
Thank you,
LenaA_VZW
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