I have the same problem. I have had my phone less than one month. It quit turning on after being on the charger. I had noticed the day before this happened that when using the hot spot my phone got quite warm. The only answer i was given was they would replace my phone...one day short of a month and the send me a certified used phone??? Not only am I furious about that I am afraid that this will be another lemon phone from Verizon after seeing these postings. I had had Verizon for 25 years and left after two years locked in to paying monthly for a really crappy phone that kept having to be replaced. and i can't get through by phone or chat with customer service. i should have stayed away. The phones I have had from them are lemons, their loyalty to their customer is nonexistant and their customer service sucks.
Why in Gods name did i return to Verizon and Why did i go with a contraqct. What an idiot (smacking myself in the head).