Who I have the same questioned this topic

Oh no, hburgcook. Thanks for doing all that we have requested so far. Since you have tried in safe mode and after a hard reset, we do want to notify the software team of your findings in order to get this fixed.
Power the device off/on and try again.
Please look out for the direct message from me so I can get more details from you.


TamaraH_VZW
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