Property Damage that Verizon doesn't take care of - who do I contact to get results?
08-22-2009 02:18 AM
I had FIOS installed on the 7th of August, 2009. The tech arrived an hour early and mounted the box to my home without contacting me first. The problem was 2 fold: 1) he mounted it right above (I mean an inch or 2) my electrical service box at ~5 ft off the ground 2.) my house was newly sided about 3-4 weeks before this, so he had to move my verizon box and ruined some siding ~3 pieces.
Now if it was just siding, I wouldn't have a big deal with it and would probably ask for a small credit and fix it myself, but because he mounted this to the same piece of siding as the main electrical box, I need to have an electrician unmount my peak and off peak boxes to do this change, costing about 400 bucks.
The guys manager (they are our of Coatesville, PA said they would take care of it. However, they haven't come to take pics, have ignored my 2 bids I got from electricians, and keep telling me when I call fiber solutions that either Tom or John (the managers there) will call me back. Honestly, they won't, because I've called 3x and spoken to 3 different people, each assuring me that I will get a call back within 24 hours. The call never occurs.
Does anyone have a number for the claims dept in PA or know how to get verizon to take care of this, it is very frustrating and disappointing. I've filed a complaint with the State's Attorney General's office at this point, my next step would be to file a claim in small claims court, but I would only do that after exhausting (which I feel I'm close to doing) my options with verizon myself.
Thanks for your input.