I've been billed for two movies that I did not rent. Every time I call Verizon the call volume is high, and I'm put on hold for longer than I can wait. Chat has not been available at the times I've attempted to use it. In the past chat was not authorized to do the things I needed, so I'm reluctant to use it. The Verizon web site is useless for providing any help on billing disputes. Is there a way to email Verizon FIOS to resolve fraudulent billing?