Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-01-2010

Dispute Fradulent Movie Rental Charges

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I've been billed for two movies that I did not rent. Every time I call Verizon the call volume is high, and I'm put on hold for longer than I can wait. Chat has not been available at the times I've attempted to use it. In the past chat was not authorized to do the things I needed, so I'm reluctant to use it. The Verizon web site is useless for providing any help on billing disputes. Is there a way to email Verizon FIOS to resolve fraudulent billing?

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