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Heydude819
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Contributor
Posts: 3
Registered: ‎01-06-2016

Red "vid" light even though I only have internet package

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Hi, my internet suddenly stopped working and the ONT has a solid red light for "vid". Nothing changed at home, no new neighborhood construction, and no storms near us. I used Verizon's diagnostic procedures to reset the BBU and ONT, but it didn't solve my problem. The only lights on my ONT are: power green, battery green, vid red. Please help me with my issue as I work from home and heavily rely on the internet.

Thank you.
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