Red "vid" light even though I only have internet package
01-06-2016 07:24 PM
Hi, my internet suddenly stopped working and the ONT has a solid red light for "vid". Nothing changed at home, no new neighborhood construction, and no storms near us. I used Verizon's diagnostic procedures to reset the BBU and ONT, but it didn't solve my problem. The only lights on my ONT are: power green, battery green, vid red. Please help me with my issue as I work from home and heavily rely on the internet.