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Hi Comfy_t/Trica, I am truly sorry for the tremendous issues you had at the store at one of our store locations related to getting the iPad and the expectations about the billing not clearly revealed at the time of getting the device. I certainly can understand how upsetting this has made you and how the store's manager had not addressed the concerns with  in not getting back to you. Were you given a customer receipt when getting the iPad? Which store location did this happen at? I am sending you a private message to obtain these answers and to assist you further. Please reply to my private message so I can take care of these billing concerns. 
EdwinW_VZW
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