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Update - spent many hours on calls with 2nd level support and checked extender, signal speeds/strength, my phone setting and my wife's phone setting. No change. I'm sitting 10 feet from the extender and my phone shows 1X and 2 bars. Never get beyond that or never get 3G. (Unless I walk 1 block from home and the signal increases.)
Not sure what else to do. Know there are 3rd party 4G signal extenders, but I'm still concerned about support.
Use an IP phone for many calls, but when people call my mobile, I need to call them back.
Stuck...