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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 403
Registered: ‎07-29-2015
(2,331 Views)

Hello,

How is your computer connected to your verizon router, WiFi or wired ethernet? 

 

If you do have a computer to test, while the WiFi is showing connectivity issues, plug a computer into the yellow ethernet port on the back of the router, and see if you can still access the internet.

 

If you can, then your FiOS line is fine and there is probably an issue with the router itself, this is also probably an indication that the router is at fault if the guest network stays online but not your local network.

 

Your best bet would be to let tech support know, and they would send you a replacement router. 

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