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He went into a Verizon store AGAIN - a different one from the last 2 that he tried in the town where he lives, and was FINALLY able to at least pay the past due balance - we have yet to see if the NEW Bank Account information got switched. I think your store employees and telephone reps need EXTRA TRAINING on switching someone's bank account information! THIS BETTER BE TAKEN CARE OF - if not, you will be losing 5 customers!