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I went in less than a week ago to make sure my SIM was working properly, and got the attitude from the "greeter" at the door who registers your presence on their tablet. They have no triage-type of service there at my corporate store. No matter if it's a bill, a SIM, an activation, a new sale, or a tech issue.....they can't seem to get the quick cases out first or delegate to a set team for each day. It's more like a free-for-all and luck of the draw, with each rep taking on a different role with each customer, instead of staying on track doing one thing at a time in a store with what the front door person said as "50 an hour" when really...its much less. But alas, agendas are in play.