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Catch up message. I was wrong that there is an official Apple Store nearby. We have been still been attempting a resolution with Verizon and the actual phone holder has been told the phone will be replaced free of charge.
There is a Simply Mac Tech within an hour drive who is willing to "look" at the phone but the available hours don't work with ours. If the phone is not replaced someone will likely take time off during the day to at least let the Tech look at the phone. He was going to check for issues that have arisen with the battery swelling and pulling the screen away.