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Posts: 1
Registered: ‎06-10-2017

Canceled service, still getting billed


I canceled my service as of May 24th, over 2 weeks ago, by phone (I tried to cancel online, but was directed by your website to call instead).  I moved, and the new place did not have Fios available.  I was told that not only would the service be canceled, but I would also not have to pay a termination fee because my new location did not offer Fios.


I purchased my own modem/router, so there was no equipment to return.


Not only did I not receive a prorated amount back for the remaining 7 days in May, but now I'm being charged for June!  

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