I was having this issue as well in the Pittsburgh area. Here is what worked for me
I had a feeling it had something to do with the IP block. They pushed a new IP address and it was in the same IP block as the old one.. 74.111.114.xxx.
After dealing with support 3 times and several hours later I was unable able to solve the issue. I started exploring settings on my own.
Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.
I have a quantum router and these are the steps to relase DHCP
- Log into your router at http://192.168.1.1
- Take note your IP address on the left side of the screen. You will need to compare it later in this process.
- Click on the My Network icon at the top.
- Click Network Connections from the menu on the left.
- Click Broadband Connection
- Click Settings
- Scroll down and click Release under DHCP Lease
- Click Apply
- Click main at the top and then see if your IP address has changed.
Within that same settings area, toward the bottom is "Internet Connection Firewall"
- Uncheck it, click apply
- Test Netflix to see if it started working
- Go back in and re-check that box and hit apply.
I have been dealin with this for 2 weeks and this JUST worked for me tonight. Let me know if it works for you