Who I have the same questioned this topic

Victoria_Glorious,
Customizing is very important when it comes to any of my devices. You’ve come to the right place for help.
Be sure you are using these steps: http://vz.to/1X6piN2. Please follow up if you are still having concerns with setting your wallpaper.

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!