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Bronze Contributor II
Bronze Contributor II
Posts: 174
Registered: ‎09-12-2009

What's the holdup on talking to customer support?


The 1st time I was on hold for a hour. Then I gave up. The 2nd & 3rd time I was on hold for a half hour then I gave up. Yesterday, I was on hold for an hour then I gave up. So far I've been on hold for 3 hours!!! This morning the recording said the hold time is greater than 1 hour! WHY????????? How many times must I call & be on hold before I can talk to someone?


Surely this is making a lot of customers very angry.


What must one do in order to talk to a person? This is outrageous. How long will this go on? I wouldn't be surprised if a lot of customers drop Verizon because of the ridiculously long hold times. To whom can we complain?

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