Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?
03-31-2018 07:39 AM - edited 03-31-2018 07:44 AM
A strange problem has started about two months ago, and it happens randomly.
I have been running Outlook 2016 (version 16.0.9029.2253) and have 4 Verizon email accounts. All converted without any problems from Verizon to AOL servers. I have my Outlook parameters set to deleted email from server if over 90 days and/or when Deleted from "Deleted Items" inside Outlook 2016.
For some reason, those emails that are still on the Verizon / AOL server (and already had been downloaded and read but NOT deleted), get re-downloaded onto my Outlook 2016 at random times. Maybe once every 2-3 weeks.
I have double checked all of my Outlook settings and it all looks correct. Attached are 3 screenshots showing the latest issue. Outlook downloaded these on March 27, I read them, decided to keep them and for some reason, they were re-downloaded again on March 31 (today) as new emails (but in reality, repeats).
The only way that I can deal with this is when these double emails shows up, I then choose to put them into the DELETED ITEMS, meaning when it's deleted, it's gone from the SERVER too -- which kills the whole idea of having a back-up of the needed emails for 90 days on the server.
I also check my email on my Samsung S7 phone, and I DO NOT have these re-download issues. So, I am assuming it's an Outlook 2016 problem?
This issue has happened (again randomly) to all 4 of my Verizon/AOL accounts.
Anyone have any input as to what is happening? And possible solutions?