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Re: overage charges
vzw_customer_support
Customer Service Rep

LillyTHF

It is great customers like you that have made us the company we are today. We would be so sad to see a loyal customer go. We have many great tools available to help monitor your data usage. Our text alerts are sent as a courtesy and can be delayed from when the usage occurs to when the message is sent. We have a great feature called FamilyBase. With this feature, you can set hard limits on each line of your account. Once you hit this limit, your data will automatically stop. http://www.verizonwireless.com/support/verizon-familybase-faqs/

ChristopherM_VZW
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