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Posts: 1
Registered: ‎11-24-2018

Devices can no longer use WiFi to connect to Internet after starting Home Network Protection


I had some of my family's mobile devices managed so that they could only use Wi-Fi between certain times.  I was recently prompted by Verizon to upgrade to Home Network Protection, and be able to use the Fios app to manage my internet.  I thought, sure.  But, after doing so, some mobile devices that were previously able to use Wi-Fi for internet access, no longer could. 


The mobile devices can still connect to Wi-Fi, but they can't access the Internet.  I've reset network settings on the devices, reset my router, and removed all schedules through Manage Devices, but still the same issue.  Anyone else having the same problem and have a fix?  I'm sure the change to use "Home Network Protection" caused the issue, but not sure how to fix.

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