Who I have the same questioned this topic

We want you to be able to keep your memories close. I would like to try some troubleshooting with you to see if we can get those picture to display on your device. Once the device has fully downloaded all the information from Verizon Cloud or iCloud, please attempt to power your device off and on. From there, please let us know if the images become viewable on the device.

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question, please click the "Correct Answer" button under my response. This ensure others can benefit from our conversation. Thanks in advance for your help with this!