I've been seeing this posted multiple times and every time its been escalated to a Verizon rep. Well i got my email this morning to redeem my year of Amazon Prime and my 2nd gen Echo device. I log into the app on my phone and on my computer, and NO WHERE on the account is the option to "redeem now". The only options i have are the "Learn more about my offer" for both and it just takes me to the FAQ over and over again. I dont need to ask more questions i would like what was promised as a new costumer. They "created an experience to redeem this special offer" and its one of frustration. This should be working flawlessly not clearly bugged or the correct accounts flagged to redeem the offers. FIX THIS!