I was given a "free" upgrade to 100/100 last month. Verizon now has decided that it wasn't free, and upped my bill 60%. Can someone help?
I should also mention, this has happened 3 times in the past two years. Verizon just adds a bogus charge for something either offered for free, or something I didn't even know about. They then charge until I notice, and I spend hours trying to get a refund. Look through the forum and you'll find this isn't uncommon. I bet Verizon's run a cost/benefit and found it's worth tricking customers even if a few people switch carriers.
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