Who I have the same questioned this solution

Hi flatlineu75,

I'm sorry for any issues with your device. Thanks to fernandobot for your contribution. In fact, what fernandobot said is right, but the troubleshootoing you have done tells me it may have something to do with an application. Can you describe for me in further detail what exactly is going on with the device? Once we gather more data, we can work on a resolution together.

ChristinaB_VZW
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