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Posts: 2
Registered: ‎02-06-2019

Problem with Fios Voice Remote Powering Off TV

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Set up my new fios tv one equipment last night and Im having trouble powering off the tv with the voice remote.  When i push the power button, it rarely powers off the tv.  The STB will shut off almost every time.  But the tv will usually stay on.  Sometimes I get lucky and they both turn off.  The tv's are all samsung, 6 & 7 series. Anyone having this issue?  I reset the remote and that didnt resolve the problem.  Tried the manual pair too.  Also tried holding the remote sideways.  Please help!

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