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patricknewyork
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Contributor
Posts: 1
Registered: ‎03-30-2019

FIOS autopay & missing $10 monthly discount

(23,839 Views)
I initiated AutoPay and Paperless Billing before my first FIOS bill was issued. Yet the autopay discount is still not reflected on my bill - showing 69.99 for the 300 Mbps instead of the $59.99 during checkout. When chatting with Verizon Support, I am told that my payment account is a credit card - it is a checking account. I have contacted Verizon Support about the discount, I am told it will appear on the next bill. As an aside, it was never clearly shown that the $10 discount only applies to autopay with checking account and not with credit card. It appears that Verizon assumes its customers don't or won't pay attention to their bills and can swindle them out of $10/month.
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