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Let's get your device back on track, Mysti_. We're happy thatyou've tried to perform some troubleshooting steps on your own. Have you done a factory reset yet? This will refresh the software with a new version and should fix this issue for you. If you need assistance backing up your information before doing the factory reset, you can find information here: http://spr.ly/6584Bk6Do
If you need any further assistance afterwards, please let us know and we'll be here to help.
KaitlanM_VZW
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