Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Who Me Too'd this topic

Posts: 3
Registered: ‎04-04-2019

Verizon router wifi appears to disable when wired device connects


My wife and I just moved into a new build house with Verizon.  We have a house wired with Cat6.  Lines come into the house and go into an 8 port gigabit switch.  


I have my Verizon Quantum Gateway router connected via the WAN port to the first port of the switch.  The other lines feed to prewired ports in our walls.


Any time we connect a device to one of the wall cat6 ports, or boot up a wired device, our WiFi drops out.  The networks are still there, but we get the "Internet May Not Be Available" error.  We then have to reset the router and unplug our device from the wall cat6 port to get the WiFi to reenable.


Are there router settings to prevent this from happening?

Who Me Too'd this topic
Modal Dialogue Title