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Contributor
Contributor
Posts: 4
Registered: ‎04-06-2019

Workaround to restore "Auto Tune to HD Channel" capability?

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I got the Auto Tune feature to start working again by doing the following for the media client (STB):

Settings --> System --> Favorite Channels --> Flip by Favorites and then select "All Channels" (ie, instead of Favorites 1 or Favorites 2)


Note: Verizon support was useless for this problem. They ended up sending me a new STB which worked for a while (ie, until I went thru and manually selected the rest of my desired settings). Must be a recently introduced firmware bug (I'm seeing the same problem - and workaround fix - on multiple STBs).

 

Release: APR-6.5

Build Number, etc.: 24.18, 24.18, 24.12

 

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Who Me Too'd this solution