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mb21,
We can definitely take a look at your account for you. We want to make sure that you're getting the best information possible and checking the account will allow us to do that for you. We can't do that through the forums, as they're public. If you can reach out to us through any of the other options here: http://vz.to/1PmNciG we'll be happy to assist with a thorough review.
EricW_VZW
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