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Contributor
Contributor
Posts: 2
Registered: ‎05-31-2019

Customer Provided Router

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Hello, I brought my own router to my account. Same as the rental unit I had. A friend who moved to Japan for the military gave me his router. I called tech support,  he removed the old unit and added the new unit. He told me to return it to the store. I did so. When I got to the store they told me I would continue to be charged for the rental because it was previously someone else's. But how can that be? He bought it and gave it to me as a gift? He paid for it outright and owned it. I was given the router and turned in my rental. Can someone help me get the rental costs removed? I no longer have a rental modem or router.

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