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Registered: ‎04-06-2018

Alexa and Fios error 500

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I’m getting bounced bewtween amazon and fios regarding an error message 500 I receive when trying to enable the fios skill in the Alexa app. The fios was linked and I couldn’t discover the set top box. After a call to fios, I lost the link and now I cannot delink my account. I keep getting an error message 500 that no one seems to be able to solve when I try to enable the skill. Fios wants to charge me to have a tech come check my equipment which I find ridiculous and amazon has escalated it and I’m waiting to get a call back. Fios reps were not at all helpful and again, caused me to even lose the link. Google doesn’t have any error 500 messages.... anyone experience this before?

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