Who I have the same questioned this solution

The last thing that we want is for you not to be able to use your G3 nd the charger when you need to 17196! We want to partner with you and get your charger working. May I ask are you using the original charger that came with the device? Any physical/liquid damage on the charger? As you share the details then we can proceed.

ArnettH_VZW
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