This is not the experience that we want you to have, PKH1978. Let's look into this more. Has there been any recent changes on your phone/account? When did this start for you? Did you recently get a new phone?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!