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21043_Cust
Contributor
Contributor
Posts: 1
Registered: ‎08-16-2019

Internet randomly disconnected

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Hi everyone,

 

For the last 2-3 weeks I have been encountered the internet disconnected with either DNS_PROBE_FINISHED_BAD_CONFIG or DNS_PROBE_FINISHED_NXDOMAIN message.  It disconnected for about 30 seconds to 1.5 minutes then reconnects.  It started with couple times a day and now it happens every 10-15 minutes or less.  

I rebooted the router, unpluged the power from the router for a minute and plugged power back on, and many other steps according to the Verizon support page.  None fixes the issue.

Can someone helps.

 

Thanks,

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