Who I have the same questioned this topic

I apologize for our confusion as I do see you mentioned testing in Safe Mode. Thank you so much for taking these steps. As it worked in Safe Mode this indicates an app or apps are affecting the device as you suspect. I would say whatever is most convenient for you in terms of wiping apps completely or just 1 by 1. Here is a link for the factory reset if needed: http://www.verizonwireless.com/support/knowledge-base-112585/
YaleK_VZW
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