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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Fios remote will not turn off TV, but turns off box

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a one and a half hour phone call to Verizonn and a 1 hour chat have not helped.  It started all of a sudden.  The TV, when I  hit the power button, the set  goes to a screen that is more like a screen saver-it has the Fios logo, date and time with the message-press any key  to watch Fios TV.  If I hit it again,  the set  turns on again.  I have to use the remote that came with the set to turn off the set.  Verizon had me program it a number of times, sent a new STB and a number of reboots. The 4 other TVs in the house are fine.  It started about 2 weeks ago and had been working great, although it started off you had to hit the power button twice to turn off the set. If I hit it twice now, the set turns back on and I have to use the Sharp remote (the one that came with the set) to turn it off.    Can anyone help?  Thanks.

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