Existing Customer Deals are horrible
11-08-2019 08:45 AM
I have been a Verizon customer for 9 years and never had an issue with service or customer service, but the fact that I can't get a deal at renewal that is anywhere near as good as what is offered new customers is really disappointing. I was looking to cutback to save costs and just do Gigabit Internet, but at $117/mo it's more expensive than the $79.99/mo Triple Play being offered now- not to mention the $300 gift card offer included in that deal.
Why don't exisitng customers get competitive offers? There is no incentive for customer loyalty.