Who I have the same questioned this solution

You've come to the right place for help friendrice38. We definitely want you to be able to use all the functions of your phone.I appreciate all the troubleshooting you've done so far.

How long have you had this issue? Has there been any damage to the phone? Are you using the default camera app that was preinstalled on the phone or a 3rd party app you downloaded? Are you able to use the camera to take pictures or videos?

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!