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HeyJC
Getting a new phone should always be a fun experience. It saddens me to hear of the concerns you experienced. We want to ensure this gets resolved for you. Please reply back to the private message I will be sending to you.
ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!