Mags23,
We know a responsive phone is a must have. Let's see if we can figure out what happened together. When did this begin? Do you have any screen covers or cases on your device? Was it dropped or damaged in any way?
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!