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rtallen03,

We never want anyone to experience this & are glad that you reached out here for help. Let’s roll up our sleeves to get this taken care of. Can you please provide some information of what we have troubleshooted with you so far? I just don’t want to have you do the same troubleshooting steps that we have done with you. Did we already have you remove your SIM card for 30 seconds & then put it back in? If not, please turn your phone completely off & follow these steps http://vz.to/1in5Rg2.

AliciaS_VZW
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