Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.
Posts: 4
Registered: ‎12-27-2013

Avoid Fios Home router and TV One set-top boxes


I thought it would be nice to upgrade my three set-top boxes to Fios TV One (main box and two Minis). After installing them, I learned that you need to upgrade to an expensive new router or they won't work. So I paid $300 for the Fios Home router. After about 26 hours of my labor and 15 calls with tech support and customer service, and three weeks of elapsed time, I have no TV service. Every support tech and every customer service rep tells me something different (and contradictory and often plainly ridiculous). I find the expensive new router no faster or better than my Actiontec MI424WR router. So now I have wasted $300, a $50 upgrade fee, and 26 hours of my time, and I have no TV service. The advertised wireless TV streaming feature does not work at all, and the voice remote barely works and constantly reboots itself. If your current Fios gear works, stick with it. Upgrading is not worth the risk. I may switch to Youtube TV--it's reliable and cheaper, and you don't need to rent set-top boxes. I don't want to cut the cord, but what is a person supposed to do? I have no TV service and can't spend any more time fixing it.

Who Me Too'd this topic