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Contributor
Contributor
Posts: 1
Registered: ‎02-14-2020

Movie description overlay stuck on screen!

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I have no idea how my grandparents keep doing this but they keep calling me to “fix” the description for the movie “Waves” is overlayed in the upper left corner, the screen is gray but you can still see the channel playing. It stays on no matter what channel, in the guide, in on demand, every menus option ever ! 

I can only fix it by unplugging the box and resetting it but what is even causing this?! 

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