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Posts: 1
Registered: ‎02-20-2020

Never Received $100 Visa Giftcard E-mail



Please review my case, I have received 2 chat rep confirmations of eligibility for this $100 Visa Giftcard.  I have correspondence stating eligibility of $100 Visa promo, which I have provided via mail last week.  I definitely feel cheated and disappointed at Verizon's false advertisement tactics to onboard new Fios customers.  I never received an e-mail to redeem the $100 visa giftcard (I checked my spam folder as suggested by chat reps with no luck).  It's almost 3 months since I signed up for Fios and no e-mail has arrived at my inbox.  Even before presenting my proof of eligibility to a chat rep on facebook messenger, the chat rep was very dismissive and quick to state that I was not eligible.  I was misinformed and only after I provided the proof via uploading images did the rep confirm eligibility.  The rep then proceeded to dismiss me by providing a customer service number to call (yet another headache).   


As a Verizon Fios customer, I should not have to jump through hoops to receive a promo that should have been honored by Verizon on the 31st day of installation.     


Order Date: 12/01/2019 (qualifying date for offer) 

My order# xxxxxxxxx1763 

Installation Date: December 11, 2019


I mailed the corresponding documentation showing my eligibility for this offer to Verizon Wireless mailing address: "

Mailing addresses

Customer Service
Verizon Wireless
P.O. Box 408
Newark, NJ 07101-0408



I have not received any correspondence as of yet.  Please review, thank you.





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