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MassFios
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Posts: 3
Registered: ‎02-03-2009

Trying to upgrade to 200 Mbps w/o tech visit

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Hi,

 

Currently have a new GPON, a new G3100 router and I have run ethernet cable from ONT to router. Want to upgrade speed. Thought I could do w/o a technician visit which is $149. Online chat says it must be done with technician, but that I could self-install after they send me ethernet cable and I must put router within 6 feet of ONT. I asked how come but could not get a sensible answer. Am I wrong thinking a tech visit is not needed, for $149 and not until beginning of May to boot? Help and thanks.

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