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MVP MVP
MVP
Posts: 1,594
Registered: ‎12-02-2012

Re: Can VZ activate gigabit w/out coming out

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It sounds like you're on MoCA WAN.  If you try to upgrade while provisioned for MoCA WAN, their system will want to send a tech.

 

If you can run an Ethernet cable between the ONT and router yourself, Verizon can remotely provision the ONT for Ethernet WAN.  Then, you can place the upgrade order without a truck roll.

 

To have the WAN swtiched from MoCA to Ethernet, contact Verizon support via chat, their Twitter support or the VZ Direct forum at dslreports.com.  Takes about 5 minutes.

 

Good Luck.

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