Who I have the same questioned this solution

Nothing works on my end. I tried Windows 7 and 10, USB 2 & 3. It downloads the SUI but nothing ever shows in there to update. It never ask me to unplug or anything. It simply does absolutely nothing. I called Verizon and they said Android has pulled the update on the 11th. Mine is brand new phone too. Two days old. Idk what else to do I gave up 😞