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Re: iPhone 6s Plus auto lock issue
vzw_customer_support
Customer Service Rep

Lukewarm81,


Sorry to hear that's started up again. We know how much of a hassle malfunctions can be. Since the soft reset didn't keep it away for good, I'd recommend completing a backup of the phone using iTunes and then a restore using iTunes. The directions for both can be found here. After you restore the iPhone, you can then recover your backup to get all your content back. This issue should then be permanently resolved.


EricW_VZW
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